Because luxury deserves honesty

(Updated with Negligence of Post-Accident Safety Measures) The Incident (2024): A male guest staying in a luxury suite at Aman Tokyo  suffered a severe fall after failing to notice an unexpected floor level change (step) within the room. Due to the seamless and minimalist design, the transition between floor areas was virtually invisible, leading to a violent fall. The Injury: The guest sustained a lumbar spinal fracture  (broken bone in the lower back), resulting in signif

Today’s review is about a recent stay at Oakwood Premier Tokyo. And as suspected, it illustrates disappointing service and a severe health hazard.   This guest had actually stayed at this property several times a year in the past. It used to be a reliable and comfortable choice, especially because of its fantastic location right next to Tokyo Station. However, since the property changed ownership, there has been a noticeable decline in both service and hygiene. The most serio

The Incident: In 2013, a male guest tragically fell to his death from a 12th-floor guest room window at the APA Hotel Osaka Higobashi-Ekimae. The window, which was designed to open only slightly for ventilation, was found to have a faulty safety stopper, allowing it to open wider than intended. The Lawsuit: The bereaved family filed a lawsuit against APA Hotel, seeking damages for the loss of their loved one. They argued that the hotel failed in its duty to maintain a safe

The Incident (2014): On a cold winter night in Kamifurano, Hokkaido, three guests (a man and two women) were found unconscious in their guest room at Hotel Shiirin . Tragically, one woman passed away, while the other two suffered severe, life-threatening poisoning. The Cause: A "Silent Killer" in the Snow: The investigation revealed that the exhaust chimney for the hotel's outdoor boiler had become clogged with heavy snow . This blockage caused deadly carbon monoxide (CO) g